Glamsquad | The on-demand, in-home beauty service in NYC, LA, SF, Miami, Dallas/Fort Worth, Houston & DC
Privacy Policy
Last revised on: April 30, 2025
GLAMSQUAD – Privacy Policy
This Privacy Policy (or “Policy”) tells you how JMB Glamsquad, LLC (“GLAMSQUAD”, “we”, “us” and “our”) collects, uses, shares, secures, and eventually deletes information collected from and about visitors to Website.
By visiting and using our Website and Apps You are agreeing to the terms of this Policy and consent to the collection, use, and sharing of your Personal Information as outlined below. If You do not agree, then please exit our Website and close Your browser and/or uninstall our application.
Scope
This Policy applies to our Customers, Users, and Beauty Professionals, as defined below, and covers our data collection activities on our Website and Apps.
Definitions
“Customer” means a natural person that uses our Website and Apps to book a Beauty Professional for beauty services, or has joined our Membership Program.
“Personal Information” means any information relating to an identified or identifiable individual that is collected from our Customers, Beauty Professionals, and Users via our Website and Apps. Personal Information may include: full name, physical address, email address, IP address, or other identifier such as from a Cookie.
“Sensitive Personal Information” means any information collected from our Customers, Beauty Professionals, and Users that reveals a racial or ethnic origin, religious belief, philosophical belief, or trade union membership. It also may include a natural person’s genetic and biometric data, financial information, and data concerning their health, sex life or sexual orientation.
“Services” means the services provided via our Website to facilitate and support the booking and completion of a beauty appointment with Beauty Professionals.
“Beauty Professional(s)” means an independent contractor in the business of providing beauty services who uses our Services to provide beauty services directly to customers, and includes hair stylists, makeup artists, and nail technicians.
“User” means a natural person that visits and interacts with our website.
“You” or “Your” means a Customer, Beauty Professional, or User.
“Website and Apps” means https://glamsquad.com/ and the GLAMSQUAD mobile applications.
GLAMSQUAD's Information Collection Practices Overview
GLAMSQUAD allows our Customers the ability to book the beauty services that they need at the time and location that they want. We also allow Beauty Professionals to have the flexibility to connect with Customers and provide their services directly to Customers.
In order to provide our Services, we need to collect certain information from You. It is our policy to only obtain the Personal Information that is absolutely necessary to provide our Services to You and we only share that data with third parties that have a need for it to support the provision of the Services, such as with Beauty Professionals.
As we strive to provide You with the best service and experience, certain information may also be used to maintain and improve our customer service to You; be used to create and develop new services, offerings, and events; and otherwise support the provision of our Services to Customers and Beauty Professionals. We have outlined all of the different ways that we collect, share, and use Your information in this Policy.
Information That We Collect From You When You Visit Our Website
We collect certain Personal Information from You in order to operate our Website and Apps effectively and provide You with the best experiences when You visit and use them.
Information You Provide to Us
When You use our Services or create an account with us, we may collect Personal Information from You, such as Your first and last name, e-mail address, home address, date of birth or age range, and telephone number. Depending on the type of beauty service You are booking, we may also collect certain of Your Sensitive Personal Information, such as Your gender, facial attributes (e.g., hair color, eye color, skin type, skin tone, skin shade, etc., which may allow us to infer Your race and ethnic identity), and possibly information about Your health. We may also collect Your geolocation in specific circumstances, such as when You book our Services, to determine whether we are able to provide our Services to Your region.
When You interact with our Website and Apps, we may collect additional Personal Information as needed, such as information that You include in posted messages, and communications with the Beauty Professional that You booked.
If You are a Beauty Professional, we collect additional information about You to optimize functionality of our Website and Apps. This information includes Your Sensitive Personal Information (such as Your geolocation when moving from appointment to appointment and Your financial information to allow for payment via our third-party payment processor, Stripe), and other Personal Information such as reviews from Customers about Your work. This and any other information we collect from You shall not be used to control the beauty services You provide to Customers.
Information Collected via Technology Tools
We also may use various technologies and methods to collect information directly from You or from Your computer or device and about Your activities on our Website and Apps.
Information Collected Automatically
We may automatically collect information from You, including Your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for Your visit, the content of any undeleted cookies that Your browser previously accepted from us, referring or exit website address, internet service provider, date/time stamp, operating system, locale and language preferences, and system configuration information.
We may use third-party analytics services to also collect such information and additional information about Your use of and interactions with our Website and Apps as well.
Cookies
We use cookies and URL information to gather information regarding the date and time of Your visit and the information for which You searched and which You viewed. Through the use of a cookie, we also may automatically collect information about Your online activity on our Website, such as the web pages You visit, the links You click, and the searches You conduct on our Website. Most browsers automatically accept cookies, but You can usually modify your browser setting to decline cookies.
“Cookies” are small pieces of information that a website sends to Your computer’s hard drive while You are viewing a web site. We may use both session cookies (which expire once You close your web browser) and persistent cookies (which stay on Your computer until You delete them) to provide You with a more personal and interactive experience on our Website.
We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about Your use of our Website with our social media, advertising and analytics partners, who may combine it with other information that you've provided to them or that they’ve collected from your use of their services.
Information Collected from You at Your Appointment
We may need to collect additional information from You during Your appointment with a Beauty Professional. Specifically, we may need to collect additional Sensitive Personal Information, such as information about a health condition or accommodation that the Beauty Professional must be aware of, and information about Your race and ethnic identity.
Beauty Professionals are independent contractors and they may ask to collect additional information that is not going to us. Specifically, Your Beauty Professional may ask You to allow them to take a photograph or video of Your beauty treatment or the results of the same. You do not have to consent to any such further collection, and we are not responsible for such information that is collected by Beauty Professionals, and You should confirm how they will use such information before You consent to the collection of the same.
Information Collected from You Over via Phone and E-Mail
We utilize third-party providers to facilitate our communications with You. Specifically, we utilize Klaviyo for our marketing communications, Twilio Inc. (“Twilio”) for appointment-related communications, and Vonage Holdings Corp. (“Vonage”) for our internal communications.
Additionally, we may collect information from You through one of our inbound text messaging programs. For example, periodically we may allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised on our Website and Apps.
Information Collected about or from You from Social Media
Customer Generated Content
We may collect Personal Information from content that You create and then share with us (and perhaps others) through our Facebook fan pages, TikTok, or other related applications. Such Personal Information may include photos, videos, personal stories, or other similar media or content.
Use of Your Personal Information
We collect Your Personal Information and Sensitive Personal Information for various reasons, which are described below:
To Service Our Website and Apps
We use information collected to ensure that our Website and Apps are working as intended and for analytics purposes, to understand how our Website and Apps are operating and learn how they can be improved.
Storing Your Personal Information.
We only store and maintain your Personal Information for as long as is necessary to fulfill the purpose for which it was collected. We will do so securely in accordance with our document retention policy.
How We Share Your Personal Information
While we do not sell Your Personal Information to third parties for monetary gain, GLAMSQUAD discloses certain categories of Your Personal Information to show You targeted ads on third-party websites and to expand the reach and effectiveness of our own marketing campaigns.
Third Party Websites
When You click on a link to any other website or location, You will leave our Website and go to another site. We have no control over, do not review or endorse, and cannot be responsible for, these outside websites or their content.
Security of Your Personal Information.
We are committed to protecting the security of Your Personal Information, and maintain a comprehensive Information Security program that employs commercially available physical and IT securitization tools.
Children’s Personal Information
Our Website and Apps are not made for, marketed to, or directed at children under the age of 16 years of age.
Contact Information
GLAMSQUAD welcomes your comments or questions regarding this Policy. Please e-mail us at privacy@glamsquad.com or contact us at the following address or phone number:
JMB Glamsquad LLC
169 Madison Avenue
Suite 2087
New York, NY 10016
SMS: 844-970-2328
Phone: 844-695-4526
Changes to This Policy
Any changes to the Policy will be posted directly on our Website and reflected with a new Last Revised date at the top of this Policy. We encourage You to review the Policy each time You visit our Website to see if it has been updated since Your last visit.